Privacy Policy

Last updated: March 7, 2025

TrustShield24 is a trading name of MoreLife Digital LLC, registered in the United Arab Emirates ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trustshield24.com and use our services.

1. Information We Collect

Information you provide to us:

• Company name and Trustpilot profile URL when you request an audit
• Business email address and contact name
• Payment information (processed securely through Stripe — we do not store card details on our servers)
• Trustpilot Business Dashboard access credentials (user invite only — we never request or store your password)

Information collected automatically:

• IP address, browser type, operating system
• Pages visited, time spent on pages, referring URL
• Device information (screen size, device type)

Information from third parties:

• Publicly available business information from Trustpilot profiles
• Publicly available reviews posted on Trustpilot
• Business contact information from publicly available sources for outreach purposes

2. How We Use Your Information

We use the information we collect to:

• Provide our Trustpilot review audit and removal services
• Process payments and manage your account
• Communicate with you about your audit, removal status, and results
• Send you notifications about new policy-violating reviews on your profile (if you are an active client)
• Improve our services and website
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to our services without your consent.

3. How We Share Your Information

We may share your information with:

• Stripe: For payment processing. Stripe's privacy policy governs their use of your payment data.
• Trustpilot: When submitting review removal requests on your behalf through your Business Dashboard.
• Email service providers: To send you communications about your audit and service status.
• Legal authorities: If required by law, regulation, or legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), secure payment processing through Stripe, and access controls limiting who can view client data.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Audit reports and review data: Retained for 12 months after the last service interaction, then deleted
• Payment records: Retained for 7 years as required for tax and accounting purposes
• Communication records: Retained for 24 months

You may request deletion of your data at any time by contacting us at privacy@trustshield24.com.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@trustshield24.com. We will respond within 30 days.

7. International Data Transfers

MoreLife Digital LLC is registered in the United Arab Emirates. If you are located in the United Kingdom, European Economic Area, or elsewhere outside the UAE, your information may be transferred to and processed in the UAE. By using our services, you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

8. Cookies

Our website uses minimal cookies necessary for the website to function. We do not use advertising cookies or tracking cookies. For details, see our Cookie Policy.

9. Children's Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

MoreLife Digital LLC (trading as TrustShield24)
Email: privacy@trustshield24.com
Website: trustshield24.com